cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
689 Views
Message 1 of 3

Online chat problem

Go to solution

When we added broadband to our landline contract, the account name was very helpfully changed to 'customer' as the first name because the wi-fi part is mine, my husband doesn't have a computer and wouldn't know how to switch one on.  It's paid for from my bank account.  I tried online chat when I saw the double payment had been taken, but the operator would not proceed without first speaking to my husband, who was not in.  Can this really be policy?? It is the 21st Century, I am a person!

It'sThatJanet
0 Ratings
Reply
2 REPLIES 2
682 Views
Message 2 of 3

Re: Online chat problem

Go to solution

@ThatJanet 

Welcome to this user forum for BT Retail phone and broadband customers.

BT will only speak to the account holder, the account must be in your husband`s name, even though you pay the bill.

Please see https://community.bt.com/t5/Bills-Packages/Billed-twice-in-four-days/td-p/2284057

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.


0 Ratings
Reply
670 Views
Message 3 of 3

Re: Online chat problem

Go to solution

@ThatJanet 

if you check MYBT there is a message that BT are aware of some customers charged double payments and they are fixing it



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.