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Message 1 of 4

Open Order from July 2023

I took out fibre broadband in July 2023, all working fine but when I try and look at offers on MyBT it won't let me because order is still open, I have contacted BT 3 times over the last year and each time I get told it will be closed within the next hour but never is.

On the order the part at the bottom BT Wi-Fi app has a yellow circle with an exclamation mark in it, anyone have any ideas how to get this closed?

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Message 2 of 4

Re: Open Order from July 2023

Try billing 'message us' and they should be able to help. https://www.bt.com/help/contact-bt/account-and-billing/broadband



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Message 3 of 4

Re: Open Order from July 2023

Tried clicking on message now but nothing happens
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Message 4 of 4

Re: Open Order from July 2023

just tried it and works ok using pc and chrome and edge

 



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