If you have been waiting for so long , presumably there are significant issues causing the delay , have you seen or have any knowledge of ‘work’ being done by OR or a contractor working on their behalf, to resolve whatever the problem is ?, if the issues stopping the provision haven’t been addressed, then OR won’t resource the job with an installer simply for them to turn up any tell you ‘face to face’ that their are still issues to be addressed, OR should advise the provider (BT) who should let you know, unfortunately this doesn’t always happen.
If you have been waiting since May , presumably you have been given some indication what the issues are , perhaps you can give some details etc.
