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Message 1 of 3

Order hasn’t gone through

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Hello, on the 28th of February I upgraded from fibre 500 to fibre 900, it processed my order and said that it would be completed on the 29th of February.  When I go into my track my order on the app it states it’s still open and my current product is still 500.  Also speed test indicates it still on the 500 product.

 

i was still in contract until June with my 500 but assumed that because i am signing up to a new contract this would not be an issue.  Could anyone shed any light on this issue if it has happened to them.

 

thank you 

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Message 2 of 3

Re: Order hasn’t gone through

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phone CS 03301234150 and see if they can shed any light on order and hopefully sort it out for you



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Message 3 of 3

Re: Order hasn’t gone through

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Thank you , they helped straight away and order was redone
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