I'm trying to place an order for Full Fibre but I keep getting the message
Sorry - The postcode you have entered does not match with the postcode recorded by Openreach for the telephone number entered.
Any idea how I resolve this ?
Solved! Go to Solution.
Then you will need to ask Plusnet to raise a ORDI request to Openreach, to get the address details corrected.
This can only be requested by your existing provider.
Once the Openreach database is corrected, you can then place an order with BT.
There is no other way to do this.