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Message 1 of 7

Ordering problems

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I'm trying to place an order for Full Fibre but I keep getting the message                                                                                          

Sorry - The postcode you have entered does not match with the postcode recorded by Openreach for the telephone number entered.

Any idea how I resolve this ?

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Message 2 of 7

Re: Ordering problems

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@Prolog 

Welcome to this user forum for BT Retail phone and broadband customers.

Are you an existing BT Retail Customer with a BT Retail phone number? (do not post your number here).

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Message 3 of 7

Re: Ordering problems

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Was with John Lewis Broadband but I believe that they have been absorbed into Plusnet

 

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Message 4 of 7

Re: Ordering problems

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Do you still have a contract with a provider at the moment?

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Message 5 of 7

Re: Ordering problems

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I'm still paying John Lewis (Plusnet) and I'm still getting broadband and phone service

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Message 6 of 7

Re: Ordering problems

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Then you will need to ask Plusnet to raise a ORDI request to Openreach, to get the address details corrected.

This can only be requested by your existing provider.

Once the Openreach database is corrected, you can then place an order with BT.

There is no other way to do this.

 

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Message 7 of 7

Re: Ordering problems

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Thanks for that, I’ll get onto it.
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