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Nazmerbegum
Beginner

on ‎19-04-2022 9h42

1,219 Views
Message 1 of 5

Overcharging

How come I'm have an extra £12 charge for. I been called by customer service regarding increase in my account from £27 to £28.61. why am I getting that extra charge please someone explain this to

 

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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage

on ‎19-04-2022 9h55

1,208 Views
Message 2 of 5

Re: Overcharging

If you call BT Billing on 0800.800.150 they should be able to answer your question.

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Carlusha
Recognised Expert

on ‎19-04-2022 10h38

1,189 Views
Message 3 of 5

Re: Overcharging

BT phoned regarding an increase in cost? I smell something fishy here, really fishy! 

@Nazmerbegum  - would you kindly let us know how you got on with your call to BT Billing?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎19-04-2022 10h44

1,182 Views
Message 4 of 5

Re: Overcharging

@Nazmerbegum 

I hope you did not give them any bank details over the phone, or any other personal info. BT would never call you about your bill.

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Nazmerbegum
Beginner

on ‎19-04-2022 12h56

1,142 Views
Message 5 of 5

Re: Overcharging

No they didn't ask for any information or bank details
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