Overcharging

[Nazmerbegum]

How come I'm have an extra £12 charge for. I been called by customer service regarding increase in my account from £27 to £28.61. why am I getting that extra charge please someone explain this to

[gg30340]

If you call BT Billing on 0800.800.150 they should be able to answer your question.

[Carlusha]

BT phoned regarding an increase in cost? I smell something fishy here, really fishy! 

@Nazmerbegum  - would you kindly let us know how you got on with your call to BT Billing?

[Keith_Beddoe]

@Nazmerbegum 

I hope you did not give them any bank details over the phone, or any other personal info. BT would never call you about your bill.

[Nazmerbegum]

No they didn't ask for any information or bank details