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wac
Contributor

on ‎14-05-2023 20h44

1,568 Views
Message 1 of 3

PERSONAL INFO : MOBILE

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i am in progress of getting FIBRE BROADBAND into my house completely.

I have needed to speak to HQ. Not a prioblem as such.

However in BT checking that I am legit  they  wanted to phone me on mobile.

For unknown reason the number is incorrect.

Can you show me where my personal info is kept so I can correct it.

This should be easier than trying to get it corrected through voice phone call.

Many thanks

 

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Crimliar
Recognised Expert

on ‎14-05-2023 23h32

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Message 2 of 3

Re: PERSONAL INFO : MOBILE

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On the MYBT website, that'll be the last entry on the second line of links (just under the purple banner bar) and is titled "Your details".


Whole house, garden, garage and half the street covered by a Flint 4 - WiFi 7 router
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-05-2023 5h12

1,494 Views
Message 3 of 3

Re: PERSONAL INFO : MOBILE

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This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

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