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Message 1 of 3

PERSONAL INFO : MOBILE

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i am in progress of getting FIBRE BROADBAND into my house completely.

I have needed to speak to HQ. Not a prioblem as such.

However in BT checking that I am legit  they  wanted to phone me on mobile.

For unknown reason the number is incorrect.

Can you show me where my personal info is kept so I can correct it.

This should be easier than trying to get it corrected through voice phone call.

Many thanks

 

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Message 2 of 3

Re: PERSONAL INFO : MOBILE

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On the MYBT website, that'll be the last entry on the second line of links (just under the purple banner bar) and is titled "Your details".


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 3 of 3

Re: PERSONAL INFO : MOBILE

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This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

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