cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
515 Views
Message 1 of 5

PRICE FOR EXISTING CUSTOMER

When I logged in to check out how much we could renew for, the price quoted was £36.99 per month. However, when the amount changed to £64 per month without explanation. Does anyone know why this happens?

0 Ratings
Reply
4 REPLIES 4
483 Views
Message 2 of 5

Re: PRICE FOR EXISTING CUSTOMER

Was a similar post recently, price in the ‘trolley’ at check out way more than the price apparently on offer , that person called BT and was given an acceptable offer which they took ( they didn’t say if that was the offer price or an even better price ) but it seems that some glitch is happening….as in that other case , contacting and discussing with BT your requirements is probably going to be financially better than using the on line portal, at least for the time being.

436 Views
Message 3 of 5

Re: PRICE FOR EXISTING CUSTOMER

try phoning retentions and see what you can negotiate 08007831401



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
411 Views
Message 4 of 5

Re: PRICE FOR EXISTING CUSTOMER

The trouble with renewing over the phone instead of online is that the telephone agent will almost certainly try to "upgrade" you by getting you to agree to migrate from BT to EE. I think if they achieve this they get a better commission.
Such migrations do on occasions go smoothly, but there are far too many instances reported on this forum of them being an utter shambles, with loss of phone or broadband or both for days and sometimes even weeks.
345 Views
Message 5 of 5

Re: PRICE FOR EXISTING CUSTOMER

Judging the success or failure using any forum as the evidence is bonkers , generally folks that have a poor experience are more likely to be vocal  about it , whereas the majority that have a straightforward successful order don’t join forums to say ‘Good job ! ‘ , so to base any opinion on what’s posted on here is no guide to the chances of failure.

As stated , there was a near identical post , that OP contacted BT not using the online ordering portal and apparently was given a ‘deal’ they took , AFAIR , it didn’t include migration to EE , but as EE are the preferred  brand for domestic consumers, it shouldn’t come as a surprise that EE will probably have better deals to encourage consumers to move from BT voluntarily , that’s not to say every migration is a great success, it obviously isn’t , but there isn’t any contributor on here that knows the percentages , if the majority ‘failed’ or not even the majority but a high number, I’m sure that a pause would be introduced to fix the problem 

FWIW , I relatively recently ( certainly after the announcement that EE were the preferred consumer brand ) re-negotiated my renewal and didn’t encounter any pressure to switch broadband or phone to EE , I did switch my BT mobile to EE but the deal was much better and I got my mobile  data ‘doubled’ for being a broadband customer even though it’s BT broadband and not EE broadband