Pestered to Return Box I returned on 27/02/2023

[Astoria]

I returned the BT Box on 27/02/2023. I have proof of posting but feel threatened by BT at being charged £140.00 for non return on 18/06/2023. Fed up with these regular demands. What can I do please? 

[RobbieMac · Accepted solution]

Hi @Astoria

Welcome to the BT Community and thank you for your post!

I am sorry that you're still receiving the reminders to return the equipment.  I understand from your comments that this was returned in February.  Give my colleagues a call in the helpdesk on 0330 1234 150 with your proof of postage and the team will mark the equipment as returned.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

[Astoria]

Thanks for your help. I tried that number in the past but didn’t know what option to choose. This time I chose any old option and got put through  to one of your colleagues. Very helpful, security checked, bar code accepted and problem solved. 

[RobbieMac]

Great stuff @Astoria

I am pleased to see my colleague in the helpdesk got you sorted!  Many thanks for posting back with the update 🙂

Take care.

Robbie