Please unlink my Gamepass account from BT

[Yousuf1]

My gamepass subscription expired (through BT). I would now like to pay for gamepass directly through microsoft and they said I cannot do it as the account is still linked. Customer service didn't help me.

I see on the forums this is a recurring issue, I think the problem should be escalated to the technical department so it doesn't continue to be a problem and a waste of time for the support staff.

[Yousuf1]

I get the same error code.

[PaddyB]

Hi @Yousuf1,

Thank you for posting. I'm sorry if your Xbox Account is still showing as being managed by BT. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[NeilO · Accepted solution]

@Yousuf1 thanks for getting in touch with your details, I can see the Xbox team got you sorted. 

Thanks

Neil