Poor customer service

[Karen1959]

Thanks for your message. Please try to cancel our bt sports package. Please phone if you need more information. I have messaged you with our details . 

[DavidM]

Hi @Karen1959 and thanks for posting.

We have your message and will get to you soon. We deal with cases in turn but you're almost at the top now.

Cheers

David

[nickmorc]

@DavidM Can you confirm if the advisor was right or wrong please, with regards to downgrading the call package please.

[DavidM]

Hi @nickmorc and thanks for the question.

I won't know for sure what was discussed until I have a look at the OPs details. 

Cheers

David

[nickmorc]

@DavidM Thanks David, I would be keen to know myself, with regards to dropping the calling minutes to PAYG, why should I have to pay £400 ?  BT say they are add ons and can be changed ??

[DavidM]

Thanks for the message @nickmorc .

We can look at this for you also if you wish. Check your inbox for my message and drop me a reply if that suits.

Cheers

David

[Karen1959]

See my latest post. We're you given full and correct information at yhe time of taking out your new bt contract?

[nickmorc]

All sorted in my case. 

Dealt with Jon, one of the mods. Followed  everything  through with me. 

Yes you could can change the calling package as suspected, I can only assume the person I spoke too, was only too keen to sell a new contract.

[Karen1959]

All sorted now. Thanks to the advice from the members of the forum.