Prepaid return bag sent to wrong address

[Iai]

Tracking my cancellation order shows that my returns packaging was sent to an address I haven't lived at for nearly two years. I need to get this sent to my current address, where my BT broadband service has been running from since I moved. The email reminder about returning kit says that if I log in to MyBT I can ask for more truck packaging by clicking 'Return your kit', but this option is not available anywhere - all I see is my PlusNet BT Sport subscription. 

[JohnC2]

Hi @Iai, sorry the returns packaging is going to the incorrect address. I'll send you a Private Message shortly and you can get in touch with the Mod team and we'll be happy to help you get it at the correct address.

Cheers

John

[DavidM · Accepted solution]

Thanks for sending over the details @Iai 

I've ordered that returns pack for you today. It will be with you soon.

Cheers

David