Pricing

[Jose1972]

Hello,

I have a query about my bill pricing. 

I am on Fibre Halo 1, I have a speed of 50Mbs, for this I am being charged £56.37.  This justified by BT because this is what a new customer would pay or even more for the same package. Does anyone know where on the BT website they publish the prices for no contract rates on broadband.

I have to be honest I am a little disappointed with BT, I thought that part of the reason for paying for Halo was that you would pay no more than a new subscriber for the same package. There are numerous packages with faster speeds for less money. 

[gg30340]

The Halo price promise is that you will pay no more than a new customer taking out a Halo package. It does not mean taking out a different package from the Halo package that you are presently on such as any of the non Halo packages.

[Jose1972]

Thankyou Sage for replying,

I agree with what you are saying, it has to be like for like, my question is where is the price list of all these different packages. I have no problem finding all the offers  but obviously my package must still be available on a price list somewhere. 

[NigelB72]

It's the price a new customer will pay before any discounts are added to the new customer offer and those new customer discounts can be 50% or more... 

[karelwelch2]

BT publishes its standard no-discount broadband prices in the BT Group Tariff Guide on its website, while promotional new customer deals are listed separately under its broadband deals page.

[Jose1972]

Thanks Nigel,

I am grateful for the patience of you all, I am trying to understand how BT can justify a price of £56.37 for 50Mbs with Halo.  From my understanding what you are saying is that the price promise does not mean the price that a new customer would pay but the price that a new customer would pay without any discounts that the may be given. In that case then Halo is a price promise for the full retail price and not the price a customer is actually paying, unless a new customer can purchase these same products at the full retail price. 

Again I ask the question where are these full retail prices published. 

[iniltous]

https://img01.products.bt.co.uk/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf

[NigelB72]

@Jose1972 yep, basically it's the legal version of a scam... All these value added extras are a con to get you to pay more. Play the game, shop around and don't be afraid to jump ship... They're all basically selling the same product with added extras to bump up the price and lull you into a false sense of security...

[Jose1972]

Thank you all,

I have managed to find the price list of all the BT broadband packages. The maximum payable price for Fibre 1 Halo is £66.66, subject to an annual increase. 

So I can conclude that the Halo price promise is hollow, after contract you will revert to the full price you would have paid before discounts. The implication that the price will stay if  not competitive but at least reasonably fair is false. Your price will not be set by the price that new customers actually pay, but by the full retail price. That is akin to buying something on sale then telling everyone the full price when they asked you how much you paid, but in reverse. 

In the case of Fibre 1 Halo, it is on a list of no longer available products, new customers cannot buy it, even if they wanted too. At the end of a packages commercial life BT sets the price and then lets it rise annually this leads to the strange paradox where BT is offering me 900Mbs Halo +3 for the same price I am paying for 50Mbs Halo 1. 

I do not need 900Mbs because the contract is at my parents house and 50Mbs is more than satisfactory for two 80 years olds watching a Turkish soap opera and a Kazakhstan man cooking in the mountains on YouTube.  What I need is a fair price for 50Mbs. 

The message here is that loyal customers are not valued, not unless they have the capacity to renew their contract every couple of years. 

[Kimberlin]

@Jose1972 

I’m just going to address your last paragraph because it’s a misconception by many customers across all ISP’s, that somehow, loyalty should be taken into account.

Your ‘loyalty’ means nothing. You can be a customer for decades, the company couldn’t care less. You pay your bill every month, they get their money. If you’re paying more than a new customer, they don’t care, they’re still getting their money. It’s a concept so many customers just don’t understand or blatantly choose to ignore. 

I fully understand you may not be in a position to switch provider every couple of years, but many customers are and do. I switch every couple of years, it’s no hassle for me personally and I’m certainly not loyal to my ISP, indeed, I couldn’t care less about them! But, I am getting a good deal, that’s all I care about.

I genuinely hope you can negotiate a contract that might be more suitable, just don’t be suckered into thinking loyalty pays, it doesn’t.