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Daver72_
Aspiring Contributor
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Message 1 of 4

Problem claiming reward

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Recieved email and text for reward when i click on link and log in it comes up with both a new account and an old one, it will not let me access new account to claim reward, this is on main site, my BT no good either, can anyone help please 

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: Problem claiming reward

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Hi @Daver72_ Thanks for posting, I'm sorry you're experiencing problems claiming your reward card, I'll send you a private message and if you reply to that with your details the mods will be happy to help you get this sorted.

Thanks

Neil

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DavidM
Moderator
Moderator
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Message 3 of 4

Re: Problem claiming reward

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Hi @Daver72_ ,

Thanks for sending over the details. As discussed, I've processed the reward claim for you and also removed the old account from your MYBT.

Cheers

David

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Daver72_
Aspiring Contributor
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Message 4 of 4

Re: Problem claiming reward

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many thanks

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