110 pound reward unable to claim

[WildfayreQC]

Dear NeilO

I am having the same issue, it has been over 2 weeks and I cannot see anything in my rewards.

Please could you look into this for me also?

Many thanks

[DavidM]

Hi @WildfayreQC and welcome to our community.

Sorry you're having problems claiming your reward. Can you just confirm, was the order placed online or via an advisor?

Cheers

David

[WildfayreQC]

Hi there, I placed the order online. I was recommended the package via moneysavingexpert if that helps?

There was a broadband genie component which has also gone awry, but they're looking into that

[DavidM]

Thanks for confirming that @WildfayreQC .

I'll take a look at this for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David