Another reward card issue

[Sameenah11]

Hi,

I am fuming with BT. I have had numerous emails and text messages to say claim your GBP 100. The only reward I can claim is £50. 

I’ve spoken to BT and they can’t even find an email that confirms when I signed up for broadband. Furthermore it took two months to get my broadband set up. I am sick of going back and forth with BT 

please send me my £100 reward which you’ve send me multiple texts and emails not forgetting to claim

[DanielS]

Hi @Sameenah11,

Thank you for reaching out and for joining the Community.

I am so sorry that your reward isn't matching what you saw online and I'm sorry that it took so long to get you connected.

Do you have an open complaint with us? Is anyone helping you?

Thanks

DanielS