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Message 1 of 2

Re: Apparently I signed up for an Xbox Game Pass - news to me!!

I have had this problem since February. Every month BT add £10 for Xbox live yo my bill. Every month I call them, explain the issue, request a refund etc etc. they tell me it’s fixed and won’t happen again….and then it does! 

So frustrated! 

Prior to this I had an issue with Netflix; my BT box automatically logged me onto someone else’s account-I could see their watch list etc and their account details inc email address and name! 

Im still waiting for a call back after the Xbox problem in September, and again in October. Two agents promised a call back to resolve, and no call! 

Awful service and must be a breach of data here somewhere. 

once I have a day spare I will be cancelling my BT contract and making an official complaint. 

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Message 2 of 2

Re: Apparently I signed up for an Xbox Game Pass - news to me!!

Hi @Lucyj363, welcome back and I've moved your post to create your own thread as the previous thread is already resolved. I'm sorry that you've not been able to get this resolved when you've called in.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this resolved.



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