I signed up for broadband with BT recently and the engineer is coming to install tomorrow. I contacted live chat last week as I can initially log in to MYBT but then straight away an error message comes up. I need to activate my reward card.
The live chat person helped as much as he could and there was a bit of an issue as I’m a returning customer and he had my phone number wrong and I could see two account numbers so we wondered if that was confusing things but then after about an hour he said there was an issue for some people and it would hopefully be resolved soon.
