BT emailing account information to wrong email address

[fedup23]

In May 2023 I changed my contact email address with BT. BT confirmed that all accounts, appointments etc. would be sent to the new email address. This has not happened. Emails are still going to the old address. HELP

[PaddyB · Accepted solution]

Hi @fedup23, 

Thank you for posting and welcome to the Community. I'm PaddyB one of the Moderators and Guides here on the Community. I'm sorry if the BT automated emails are going to an incorrect email address. If you send me your details, I'll be able to get this corrected.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy