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Message 1 of 8

Re: BT renewal & Packages avilable

I have a similar issue, and I can't seem to private message you?

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Message 2 of 8

Re: BT renewal & Packages avilable

Hi @Wonder,

Thank you for posting and welcome to the Community.

Please can you give some more information about the issue you're having and we'll do our best to help?

Thanks,

Paddy

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Message 3 of 8

Re: BT renewal & Packages avilable

My neighbours a few doors down have a ADSL checker speed of like 76-78 and my address has a 62Mbps speed, I have used Plusnet for awhile but I want to move over to BT internet, but because of this issue, I can't buy the higher packages and it caps me at like 30Mbps on the fibre plans you offer, I get 70-76Mbps to my address on plusnet, so this is almost 14Mbps out and not accurate, but because of it, I can't buy the higher packages?

 

Thanks

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Message 4 of 8

Re: BT renewal & Packages avilable

Can you post your dslchecker results please



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Message 5 of 8

Re: BT renewal & Packages avilable

This is mine, I get 70-76 ish nowADSL SPEED.png

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Message 6 of 8

Re: BT renewal & Packages avilable

You should still be able to get fibre 2 package from BT just your estimated range 62/47mb.  You should still get the same speed as you currently get with Plusnet just BT will base it's estimates on dslchecker results



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Message 7 of 8

Re: BT renewal & Packages avilable

This is all I am offered?

all_I_am_offered.png

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Message 8 of 8

Re: BT renewal & Packages avilable

I just want to buy Fibre2, is this possible?

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