<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I have the exact same issue. I spent several hours on the phone with customer service and they are all confused about what is happening and unable to resolve it. Please help me!
