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Message 1 of 2

Re: Broadband disconnected without warning

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Our broadband was cut off 3 days ago by BT, no warning or logic.  Several hours of conversation with BT and it has been concluded that all we can do is apply for a new service.  Which we have done.

But  I’m told now that it will take 2 weeks for the reinstallation to take place.  Apparently this is because Openreach won’t change their fixed schedule.  Meantime we have poor 4G, and a busy farming and holiday business to run..bookings to take, security to be covered etc.  how can we expedite matters?  Nearly 3 weeks without broadband is a killer for our business.

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Message 2 of 2

Re: Broadband disconnected without warning

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@Mary12 

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Someone there should be able to help to speed things up.

Thanks

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