Bt rewards card not showing up

[tommy1206]

I have exactly this situation (with an old account showing and no rewards card being available to claim. Can somebody help please?

Tom

[DanielS]

Hi @tommy1206,

I am sorry that you have the same issue. We can get the old account removed for you.

I'm going to send you a private message with some details that I need. Please note, it will take us 1-2 working days before we can then get back to you.

Thanks
DanielS

[ClaireWills55]

Hi I'm having the same problem. I have 2 accounts on 1 email so thinking that is the problem. Could you help? Thanks

[Michael_D · Accepted solution]

Hi @ClaireWills55 

Welcome to the community.

If you get in touch with our customer care guides, they can have a look at the account and see what we have linked to the email address. They can also help with the reward card.

You can find the contact numbers to reach the team, and the option to chat with them on our Accounts and Billing page. 

Michael