Change to EE

[Chris__S]

Thanks for letting us know @Joelearner 

It sounds like the move makes sense if it means consolidating your phones and broadband on the same brand.

It certainly sounds like monetarily moving from BT to EE would be a benefit, so I understand your decision.

Although we're losing you on BT, I'm glad that we can retain you as a customer within the wider scope of the company.

Chris S

[Joelearner]

Chris can you advise on this.

I gave BT the 30-day notice before my contract ran out on 5th Dec. Got EE BB fitted on the 5th Jan, reset the BT box to factory settings, and after EE fitted got a message within the hour, Your BT BIll is ready, same as always £120, which includes the month in advance for Sky Sports and TNT. Then I got a text from EE you first bill is ready, so logging into EE no trace of a bill just the mobile phone bills.

So, according to BT, I am still with them bill-wise, but on the BT page where the account number is it says inactive. I have this BT equipment, phone, BT Pro Box, and   Router to send back, no email with label, no bags sent, I'm now with EE BB and have all the BT equipment.

Is there a delay because just past the New Year or what? I don't want to be sitting with all this equipment past the 60 days and get billed for it.

Any ideas welcome.

Joe

[Christopher_G · Accepted solution]

Hi @Joelearner 

Different Chris here. 🙂

You should get a new 'final bill' produced within 5 working days of leaving, which will be a credit to balance everything out. 

If you don't receive that, or you think there's a problem, I definitely recommend contacting our Customer Support team so that they can look over everything.

Thanks

Chris

[Joelearner]

Hi

Got an email just now, saying you asked us to stop some of your services. I asked them to stop all services when the contract ran out and move to EE. It looks like I will need to phone them for labelled bags or labels to send the equipment back.

Not as trouble-free a move as claimed.

The switch to EE BB was easy, but the lack of contact regarding the return of BT equipment leaves a lot to be desired.

"all the best"

Joe

[collie]

You should get the new EE  Smart Hub 7 plus  ,

which  has WiFi 7.

The Bt Smart Hub 2 is now dated uses WiFi 5 

would add why is BT not suppling  BT customers with a WiFi 7 hub ??

[Kimberlin]

@collie 

To answer your question, because quite simply, it would cost far too much money to upgrade all existing customers with SH2, to a bang up to date router. Plus it would add thousands of tonnes to WEEE waste. It's highly conceivable that folks out there will still be using the SH2 in 10 years time.

If you want a really decent router, buy your own. Third party routers generally exceed all specifications for home broadband and are completely configurable, unlike ISP routers which are generally locked down. However most domestic customers won't purchase their own router because it's an additional cost and some people find configuring routers technically difficult.

Trust me, once you've got a dual or tri-band WiFi 6 or WiFi7 router, you'll wonder why you're still suffering with a bog standard WiFi 5 router.

[collie]

Do not agree , there is no reason why they can not supply an up to date  router to new customers or to existing customers who request one.

Also third party routers are not compatible with digital voice.

[Kimberlin]

@collie 

So how do you propose that all the new routers would be paid for? Adding it to everyone’s bills?

As for DV, whilst I accept there are customers hanging onto landlines for  as long as they possibly can, the fact is, domestic landline use is decreasing year by year. You don’t even need a landline anymore with a smartphone using WiFi calling, that’s why so many households no longer have one.

[Joelearner]

 Yip, all done now and all bills sorted out have my new EE hub, it is better than BT, although I had no problems with BT and had a great connection of 900mb, you can spot the difference with the 1.6GB.

I think all BT will eventually move to EE, it made sense with me as all my Mobiles were with TMobile then EE took them over, so having all phones and BB under the same umbrella was the best way forward.

[Joelearner]

Hi Chris.

All sorted and bills all done,, better hub and phones and BB now EE.

Joe