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Message 1 of 4

Re: Closed account showing on My BT

Good afternoon, 

 

This exact same thing problem is the same on my account. I can't order the game pass due to it as well as update any details as it always reverts back to my old account that is close/not use any more. How do I go about getting the old account removed from My BT please?

Thanks, 

Adam

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Message 2 of 4

Re: Closed account showing on My BT

Hi @BrightyAlmighty, sorry but you can't claim the Game Pass on line at the moment. 

Use the 'Message now' option on this page Broadband | BT Help and one of our guides will claim the Game pass for you.

Cheers

John 

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Message 3 of 4

Re: Closed account showing on My BT

No problem, I will do that thank you. 

 

However I still have issues with My BT due to an inactive account that it reverts to all the time online. How can I get this account removed from My BT please?

Thanks, 

Adam

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Message 4 of 4

Re: Closed account showing on My BT

Hi @BrightyAlmighty,

Thank you for posting. If you send me your details, I'll be able to get that old account removed. I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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