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Message 1 of 2

Re: Complaint

I can empathise, and I wrote two letters in April , 11th & 26th April (2024) of complaint not even an acknowledgement , to date 28th May 2024, (both sent recorded)  I tried to follow up with the e mail address (consumer-relationteam@bt.com) on the last page of my 2024 contract they bounce back , incredible situation a comm's company that cannot communicate.

A few more weeks and I will have to escalate to the ombudsman,  very disappointing just not expected of BT

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Message 2 of 2

Re: Complaint

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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