Hi @sputnik1nest,
Thank you for posting. I'm sorry if you're having problems managing your Xbox account after signing up for Game Pass Ulitmate through BT. I've moved your post onto its own thread as the last one had been marked as solved.
If you send me your details, I'll be able to help revert the control of your Xbox account back to Microsoft. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Thanks,
Paddy
Hi @sputnik1nest, thanks for getting in touch. The Xbox team has told us that they have now resolved this and the account is now back with Microsoft.
Cheers
John
