How can I revert control of my Xbox account back to Microsoft?

[Ruby023]

Hi @StuartH, I'm having the same problem. Can you help please? My subscription ended on 18/9/23. I've tried redeeming a code but that hasn't worked. Thank you. 

[DanielS]

Hi @Ruby023,

Thank you for joining our Community.

I am sorry to see that it hasn't been reclaimed by Microsoft automatically yet. If you call our Customer Services, they can arrange to have your case picked up by our team that deals with Microsoft. Or, we can arrange to do this for you. It will take us a few working days before we can pick your case up and then contact our Microsoft team.

I'll send you a private message now.

Thank you

DanielS