How do I remove an old Account from MyBT

[evetsariom]

Hi.  I have a similar problem .  I have a closed account that I need to remove from My BT as it is stopping me properly accessing my active account. Any help appreciated.

[DavidM · Accepted solution]

Hi @evetsariom and welcome to our community.

I've moved your post so we can offer some help. I can get the old account removed for you. I'll need a few details so check your inbox for my message and drop me a reply.

Cheers

David

[JohnC2]

Hi @evetsariom, the old account is now removed from your BTID. Please log in and check all is working ok and post back to let me know.

Cheers

John

[evetsariom]

Hi John.  I'm afraid something is still not right.  On my PC if I try to log in I get the message "We couldn't find any account details for that BT ID.  Please try again.  On my android phone it logs in OK, but if I try to view Bills or Useage I get the messaage "Sorry, your billing and usage isn't available at the moment.  We're just fixing a fault with My BT, so please try again later".  This is the same message as has been coming up all along.

If I use my PC and go to My BT>Your Details>Account Details then my account shows up with my correct account number.  If I use the app on my phone, then the correct account number appears - just no bill details etc.

[JohnC2]

Hi @evetsariom, thanks for checking that and posting back. Would you see if the new account has the account holder status claimed: What's the difference between an Account holder and an Account manager in My BT? | BT Help

Let me know if you can claim it and it works ok and if not I'll raise another fault to get the account correctly linked up for you.

Cheers
John

[evetsariom]

Hi John

Under MyBT>Your Details>Account Details it says that my role on this account is Account Holder.

[JohnC2]

Hi @evetsariom, thanks for checking that for me and posting back. I've raised another fault to get this fixed and will update you as soon as I hear back from them.

Cheers
John

[Murphh95]

@JohnC2 Hi John I've got the same issue if you're able to help remove a old account number from my BT ID

[PaddyB]

Hi @Murphh95,

I've replied to you over on your own thread.

Thanks,

Paddy

[JohnC2]

Hi @evetsariom, thanks for your PM yesterday and glad it's working ok for you now.

Cheers

John