How do I remove an old account from MyBT?

[Deanlyndzi]

Hi I’m having same problem could I get help please 

[JohnC2]

Hi @Deanlyndzi, welcome to the forum and I've moved your post to create your own thread as the previous one is already resolved.

The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.
If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed. This can take a week or more to be completed currently. 
Cheers
John

[Deanlyndzi]

Hi thankyou for reply I’ve already tryed setting a new account with a new email address but it’s not letting me still can’t set new account it keeps saying need to remove my old account