Hi @mjc01, welcome to the forum and thanks for posting.
Have you set up your BTID? If not set it up: What is a BT ID and how can I get one? | BT Help
Then you should be able to claim it at: Claim your BT Reward Card
Post back and let me know how you get on.
Hi @mjc01. thanks for checking that for me.
I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this claimed for you.
@mjc01 Thanks for speaking with me today, I've claimed the reward card for you this evening and it will be emailed to you in the next few days.