I have a similar issue, can you send me a message?
Hi @lornafatmi, welcome to the forum and I'm sorry that Money Expert have given you cause to complain.
I've sent you a Private Message so you can get in touch with the Mod team with details of your complaint and we'll be happy to help you.
Thank you for getting in touch.
I picked up your complaint today and tried calling. Sorry I wasn't able to reach you over the phone. I have messaged you privately. Please respond to my message when you have a moment.