My situation is almost identical!
I used the House Move tool on 26 October for my move scheduled 8 Nov; BT's 'system' cancelled this order -- without informing me! -- the following day, apparently having texted the sellers of the home I was buying but of course had not closed on yet. System fail nr 1
Upon arriving at the property on 8 Nov, it was evident there was no broadband, no mobile signal, no landline -- although the previous owners had had all of the above, via Vodafone, with no problems.
To date -- 7 December -- I still have NO service, which has caused me to miss:
--language and exercise classes I take online, have paid for,and cannot get refunded;
--joint music practice and performance online, which I have now completely missed the opportunity to contribut too;
--3 days of paid regularly scheduled work, for which I have had to take unpaid leave, costing me about £600 pounds net take home pay
--religious services I normally attend online;
--the ability to have vet consultations online, resulting in me walking 50 minutes with a sick animal as I had no way to call a taxi or other transport;
--no way to be in regular contact with my 97 year old dad overseas, my 91 year old aunt, or my ill cousin, with whom I was in the habit of regular calls (weekly in the case of my dad) short of walking about 1/2 hour to somewhere with signal.
--having had to arrange hotdesking in a neigbouring town to do my work, which was supposed to be done from home, at a cost of £16 a day in unplanned-for transport expenses...
--all this without mentioning the inability to access even terrestrial TV as entertainment.....
...and the list goes on....
I keep getting reminders to 'return your kit' (a mini-hub that only sporadically works and will not work at all with my work laptop's VPN requirements); and notices that 'part of your order has been cancelled' and the ever-popular 'it's Open Reach's problem'. I keep getting notices of 'work external to your property' -- but no one has ever seen anyone there... and that information keeps showing up, with no details. Once I was told 'we came to your property but you weren't there' -- that would probably be because you gave me no notice you were coming, there are no missed calls or text messages on my phone, so I rather doubt anyone showed up at all. And I won't be able to be there during work hours unless you make a specific appointment, as I'm not willing to lose any more pay.
This is worse than third world treatment (in fact, I lived in a developing country years ago, and my connection took only a few hours).... your phone staff are lovely, but clearly 'the system' makes it impossible for them to help me.
I am nealry 70, have been walking with a stick lately, and live on my own. Would you cut off your gran or auntie or older sister like this? The previous owners had no problems, does this mean I should simply use Vodafone, as they did? And why are you billing me AT ALL since I've had no service for a month, despite folloiwng all your instructions?
I probably will eat my headgear if you can actually deliver any useful service.
