cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
646 Views
Message 1 of 6

Re: My mother is confused and in a care home and I need to cancel her landline

Go to solution

I have this same problem for an elderly friend who haas been moved into a care home.  How do i cancel the landline for her?

Jo R

0 Ratings
Reply
5 REPLIES 5
640 Views
Message 2 of 6

Re: My mother is confused and in a care home and I need to cancel her landline

Go to solution

@Jomurray 

Welcome to this user forum for BT Retail phone and broadband customers.

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

A member of her family would need to have authority to manage her affairs.

0 Ratings
Reply
581 Views
Message 3 of 6

Re: My mother is confused and in a care home and I need to cancel her landline

Go to solution

Hi @Jomurray,

Thank you for taking the time to contact us on behalf of your friend.

We will need a few details from your friend before we can arrange to cancel all of this.

I'll send you a private message so we can speak with you and get everything sorted.

Please note, it will take us 2-3 working days before we can get back to you after you reply to my private message.

Thanks

DanielS 

0 Ratings
Reply
540 Views
Message 4 of 6

Re: My mother is confused and in a care home and I need to cancel her landline

Go to solution

Where have you sent the private message to please?  I dont seem to have received anything.

 

Jo

0 Ratings
Reply
536 Views
Message 5 of 6

Re: My mother is confused and in a care home and I need to cancel her landline

Go to solution

Click on the envelope icon at the top of the page

0 Ratings
Reply
490 Views
Message 6 of 6

Re: My mother is confused and in a care home and I need to cancel her landline

Go to solution

Thanks 👍

0 Ratings
Reply