My mother is confused and in a care home and I need to cancel her landline

[Jomurray]

I have this same problem for an elderly friend who haas been moved into a care home.  How do i cancel the landline for her?

Jo R

[Keith_Beddoe]

@Jomurray 

Welcome to this user forum for BT Retail phone and broadband customers.

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

A member of her family would need to have authority to manage her affairs.

[DanielS · Accepted solution]

Hi @Jomurray,

Thank you for taking the time to contact us on behalf of your friend.

We will need a few details from your friend before we can arrange to cancel all of this.

I'll send you a private message so we can speak with you and get everything sorted.

Please note, it will take us 2-3 working days before we can get back to you after you reply to my private message.

Thanks

DanielS 

[Jomurray]

Where have you sent the private message to please?  I dont seem to have received anything.

Jo

[licquorice]

Click on the envelope icon at the top of the page

[Jomurray]

Thanks 👍