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Angus1988
Beginner

on ‎10-07-2023 11h17

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Message 1 of 2

Re: Pending request for account management

Hey there I too am having the same issue been pending all weekend I am an account manager for my elderly grandmother but as I said all weekend it's been pending please help 

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RobbieMac
Moderator-Retired

‎10-07-2023 11h57 - edited ‎10-07-2023 16h24

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Message 2 of 2

Re: Pending request for account management

Hi @Angus1988

Welcome to the BT Community and thank you for your post!  I have moved your post to create your own thread discussion.

I am sorry for the problems you're having managing the BTID on your Grandmother's behalf.  We'll pick up from here and check what's happening.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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