Dear NeilO,
I have just signed up to a new 24 month contract for £67.54 a month and have not only noticed that my March payment is going up by about 70p but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?
I have broadband and unlimited calling as a package.
Any clarification on this?
PennysPop
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Hi @PennysPop
Yes, because you signed up before the 1st March, and will be subject to the 14.4% price increase from the first of April. Note there is nothing to say that if you waited until after the 1st March the price would have not included the £9.82 increase.
BT are one of the companies that are putting bills up the most this time round.
Im in the process of moving my BT FTTC to Sky for a similar package.
@PennysPopwrote:but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?
It might not be correct, at the bottom of the price change email it will state the increase is based on the services you had on a certain date, check if that was before or after your renewal.
You can work out your increase by looking at www.bt.com/prices
@PennysPopwrote:
I renewed in the last few weeks Richie, can't recall the exact date.
Regards.
You can view the order via www.bt.com/MyBT or by checking your email for the confirmation.
I’d be surprised if a price hike wasn’t reflected in any re-contracting price after 1st March. But then I’ve been surprised before!
For new contracts the price is clearly shown on the order confirmation email.