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Message 1 of 11

Re: Price Rise with New Contract

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Dear NeilO,

I have just signed up to a new 24 month contract for £67.54 a month and have not only noticed that my March payment is going up by about 70p but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?

I have broadband and unlimited calling as a package.

Any clarification on this?

PennysPop 

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Message 2 of 11

Re: Price Rise with New Contract

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Hi @PennysPop 

Yes, because you signed up before the 1st March, and will be subject to the 14.4% price increase from the first of April. Note there is nothing to say that if you waited until after the 1st March the price would have not included the £9.82 increase.

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Message 3 of 11

Re: Price Rise with New Contract

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Okay, thanks for the response VeteranISPUser,
It's more than a little disappointing, especially as I was trying to be proactive on the cost of living increases everywhere else...
😞
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Message 4 of 11

Re: Price Rise with New Contract

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BT are one of the companies that are putting bills up the most this time round.

Im in the process of moving my BT FTTC to Sky for a similar package.

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Message 5 of 11

Re: Price Rise with New Contract

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@PennysPopwrote:

but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?


It might not be correct, at the bottom of the price change email it will state the increase is based on the services you had on a certain date, check if that was before or after your renewal.

You can work out your increase by looking at www.bt.com/prices

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Message 6 of 11

Re: Price Rise with New Contract

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Thanks Ney,
It looks like Sky would be a better option for me too but I've heard such terrible customer service stories from friends and work colleagues that I wouldn't touch them with a cattle prod.
Just have to see what happens going forwards.
Regards.
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Message 7 of 11

Re: Price Rise with New Contract

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I renewed in the last few weeks Richie, can't recall the exact date.
Regards.
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Message 8 of 11

Re: Price Rise with New Contract

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@PennysPopwrote:
I renewed in the last few weeks Richie, can't recall the exact date.
Regards.

You can view the order via www.bt.com/MyBT or by checking your email for the confirmation.

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Message 9 of 11

Re: Price Rise with New Contract

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I’d be surprised if a price hike wasn’t reflected in any re-contracting price after 1st March. But then I’ve been surprised before!

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Message 10 of 11

Re: Price Rise with New Contract

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For new contracts the price is clearly shown on the order confirmation email.

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