Price Rise with New Contract

[PennysPop]

Dear NeilO,

I have just signed up to a new 24 month contract for £67.54 a month and have not only noticed that my March payment is going up by about 70p but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?

I have broadband and unlimited calling as a package.

Any clarification on this?

PennysPop 

[VeteranISPUser · Accepted solution]

Hi @PennysPop 

Yes, because you signed up before the 1st March, and will be subject to the 14.4% price increase from the first of April. Note there is nothing to say that if you waited until after the 1st March the price would have not included the £9.82 increase.

[PennysPop]

Okay, thanks for the response VeteranISPUser,
It's more than a little disappointing, especially as I was trying to be proactive on the cost of living increases everywhere else...
😞

[ney]

BT are one of the companies that are putting bills up the most this time round.

Im in the process of moving my BT FTTC to Sky for a similar package.

[-Richie-]

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@PennysPopwrote:

but have also had an email telling me that I am about to get a price hike of £9.82 a month, is this correct?

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It might not be correct, at the bottom of the price change email it will state the increase is based on the services you had on a certain date, check if that was before or after your renewal.

You can work out your increase by looking at www.bt.com/prices

[PennysPop]

Thanks Ney,
It looks like Sky would be a better option for me too but I've heard such terrible customer service stories from friends and work colleagues that I wouldn't touch them with a cattle prod.
Just have to see what happens going forwards.
Regards.

[PennysPop]

I renewed in the last few weeks Richie, can't recall the exact date.
Regards.

[-Richie-]

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@PennysPopwrote:
I renewed in the last few weeks Richie, can't recall the exact date.
Regards.

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You can view the order via www.bt.com/MyBT or by checking your email for the confirmation.

[Dode]

I’d be surprised if a price hike wasn’t reflected in any re-contracting price after 1st March. But then I’ve been surprised before!

[VeteranISPUser]

For new contracts the price is clearly shown on the order confirmation email.