Please excudse me if this is a repeat - Thunderbird is having nervous breakdoswn.
It appears that my problem in setting up Kindle is that I still have an active old bt account -can I have this removed please
I got rid of that post for you.
Can you access your Private message through https://community.bt.com/t5/notes/privatenotespage
You can reply back through there. If you can use the template that I sent you it will help us.