I had the same experience of "Str0ller", no link at all on the BT page.
I had to call the BT, chaise them and they say to call back in 2 weeks time for the white bag. Unbelievable service, I can't chaise the BT for a service that they asking for !!!
Could you please sort it out.
Solved! Go to Solution.
Thanks for reaching out to us and thank you for joining the Community.
I am so sorry that we weren't able to get the returns kit sent to you. Generally, our billing team should be able to send one out. I've sent you a private message with some details that I need to get this sorted for you.
Thank you for taking the time to chat with me today.
Sorry for the problems you had getting hold of a returns kit. I can see an order was placed for one this morning so please allow a few days for it to be delivered to you.
I have also sent you a message privately and if you need anything you can get me personally by replying to that.