Return my BT kit

[Daniele]

Hi David, 

I had the same experience of "Str0ller", no link at all on the BT page. 

I had to call the BT, chaise them and they say to call back in 2 weeks time for the white bag. Unbelievable service, I can't chaise the BT for a service that they asking for !!!

Could you please sort it out. 

Thank you 

Daniele

[DanielS]

Hi @Daniele,

Thanks for reaching out to us and thank you for joining the Community.

I am so sorry that we weren't able to get the returns kit sent to you. Generally, our billing team should be able to send one out. I've sent you a private message with some details that I need to get this sorted for you.

Thanks
DanielS

[RobbieMac · Accepted solution]

Hi @Daniele

Thank you for taking the time to chat with me today.

Sorry for the problems you had getting hold of a returns kit.  I can see an order was placed for one this morning so please allow a few days for it to be delivered to you.

I have also sent you a message privately and if you need anything you can get me personally by replying to that.

Thanks,

Robbie