Return previous kit

[Swindonpete]

David

We’ve moved and cancelled our BT phone/Broadband service but it seems that we have not received a returns bag. The Order says complete but we’ve had an email asking to return our kit. Happy to do this but no returns bag has arrived and we just seem to go round in circles on the My BT website trying to find out how to get a returns bag sent to our new address?
 Hope you can help?

[JohnC2 · Accepted solution]

Hi @Swindonpete, welcome to the forum, and thanks for posting. I've moved your post to create your own thread to prevent confusion on the previous thread.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get a returns bag ordered for you to be delivered to your new address.

Cheers
John