Still getting reminders to return my BT broadband equipment weeks after it was returned

[EdSim81]

Hi, I’m also receiving the message to return equipment although I sent this back about 3 weeks ago. Could you also private message to sort this please? Many thanks 

[gg30340]

If you have Proof of Postage call BT 0800.800.150 and they should be able to update your account.

[EdSim81]

I already have but it is still showing as ‘Awaiting Return’ on my account

[gg30340]

Call them again. They should be able to update it while you are on the phone to them.