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EdSim81
Beginner
219 Views
Message 1 of 4

Re: Still getting reminders to return my BT broadband equipment weeks after it was returned

Hi, I’m also receiving the message to return equipment although I sent this back about 3 weeks ago. Could you also private message to sort this please? Many thanks 

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Still getting reminders to return my BT broadband equipment weeks after it was returned

If you have Proof of Postage call BT 0800.800.150 and they should be able to update your account.

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EdSim81
Beginner
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Message 3 of 4

Re: Still getting reminders to return my BT broadband equipment weeks after it was returned

I already have but it is still showing as ‘Awaiting Return’ on my account

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Still getting reminders to return my BT broadband equipment weeks after it was returned

Call them again. They should be able to update it while you are on the phone to them.

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