Xbox Game Pass still active after BT removed it

[Ricky1210]

Hi I have the exact same issue.

I've made multiple called to BT and Microsoft please help!!

[Ali_A]

Hi @Ricky1210 

Do you still have a subscription showing if you go in to MyBT online account > Your Products > Gaming ?

Ali

[Ricky1210]

Ali,

Thanks for your response.

When I go to MyBT > Your products I don't have a gaming option.

I have recently left BT and the game pass subscription has expired but it is still showing as active.

Looking at other post on the forums control of the account needs to changed to Microsoft.

See this post

Solved: Xbox Ultimate game pass subscription - BT Community

Regards

Ricky

[Ali_A]

Ah ok, you've actually already left BT @Ricky1210 
 
I'd like to get this followed up to be looked into, so I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali