Re my virtual rewards card

[Kezzaeds79]

hi I applied for my bt rewards card on 25th October 22 and I’ve still not got it via email just phoned up and there waiting on bt to confirm how and when will I get this 110 rewards card what can be done pls help

[DavidM]

Hi @Kezzaeds79 and welcome to our community.

I'm sorry you're having problems claiming your reward. I can help. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[Kezzaeds79]

Amazing service really fast response and sorted my problem straight away this is more helpful than phonein up very friendly staff both male workers outstanding customer service 

[Kezzaeds79]

Hi I still haven’t received the emails with my card and I’ve been waiting since 25th October can this be hurried up as I’m relying on this card for Xmas 

[StuartH]

Hi @Kezzaeds79 

Thanks for posting. I've checked the order for your reward card.

It has a date of 17/12/2022 to complete. Keep an eye on your inbox and spam folders on that date and you should get your reward card.

Thanks

Stuart

[Kezzaeds79]

Ok thanks so I’ve still got a good few days to wait then ok thanks for your help

[RebeccaG99]

Hi David could you possibly help me with my rewards card also? Thank you.

[DavidM]

I've replied on your own thread @RebeccaG99 .

Cheers

David

[Kezzaeds79]

I still haven’t received my rewards card and I think someone else has got this as it has not come to me 

[Kezzaeds79]

Can you look into we’re my replacement card is at ive never got an email and no one else has my new password nothing