Recontracting with lanlines woes

[Storm_Force]

Hi all

Been with BT for 20+ years and my contract ran out in April. Rang up to contract and got FIbre 1 for £23.99 and was then told if I want to retain the digital phone it was another £3 per month. I was told I could drop the phone at any time.

After thinking over it I thought I might as just drop the phone as we only ever got seldom calls on it etc, so I rang up and was told NO I can't remove it and I would need to contract again (even though within the 14 day cooling off period)

So that they said Fibre 1 with no phone is £26.99 I'm like wtf so its costing me £3 more on the broadband to drop the phone? The guy agreed it didn't make much sense but phone can't be removed without recontracting again, after 40 mins on the phone being passed to 4 different departments I got cut off!

To top it off keep receiving texts message to return my old equipment as I was suppposed to get hub which hasn't even been disptached yet!

Today is day 14 of cooling of period so I spent 45 mins on to cancel the recontract so I can now look elswhere, disapointed in what should have been something simply to do clearly isn't.

Anyone else had this issue?

[imjolly]

When you recontracted the options are to have broadband with phone or broadband only  you were wrongly advised that you can drop phone part anytime as you need to end your broadband and phone contract and then recontract to broadband only. This has been raised a few times on the forum and BT have not a system in place that allows you to just drop the phone part of your contract and continue with broadband only

[Storm_Force]

Yes its appears not even the sales dept are aware of this, I specifically asked can I drop the voice at any point and the answer was yes!