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dazzzler
Aspiring Contributor

on ‎25-04-2024 10h37

897 Views
Message 1 of 2

Recover Credit

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Hello,

I moved house last year and for some reason BT gave me another account number.  As a result i have two account numbers.  By current bills come out of the new one, but my old one is £131.88 in credit.

How do I recover this?

Tried phoning and am really struggling to get through to a human being.

TIA

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imjolly
Distinguished Sage
Distinguished Sage

on ‎25-04-2024 11h40

875 Views
Message 2 of 2

Re: Recover Credit

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try the billing team and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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