Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dazzzler
Aspiring Contributor

on ‎25-04-2024 10h37

925 Views
Message 1 of 2

Recover Credit

Go to solution

Hello,

I moved house last year and for some reason BT gave me another account number.  As a result i have two account numbers.  By current bills come out of the new one, but my old one is £131.88 in credit.

How do I recover this?

Tried phoning and am really struggling to get through to a human being.

TIA

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎25-04-2024 11h40

903 Views
Message 2 of 2

Re: Recover Credit

Go to solution

try the billing team and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply